Meet Our Team

Jeff Kincaid
Agency Owner

Hickory, Morganton, Marion, Forest City, and Shelby
Email Jeff Ext. 109

I have been in the insurance industry since 1990 with my first location in Hickory. Now, I have grown into 5 locations throughout western NC.

Being a native of Morganton I went to Freedom High School and graduated from Western Carolina University with a BS in Business Administration, majoring in Finance.

What excites me most about my job is the fulfillment of helping people cover their most important possessions. I like to help people achieve the best results by giving them thorough policy knowledge.

I really enjoy my family time with my wife and grandchildren. I’m their Papa J. When I’m not at the office you can find me enjoying the outdoors, working in the yard and doing small projects. I love hiking, nature, and wildlife.

My guilty pleasure is eating chocolate and ice cream.

I also like getting involved in the community and helping those in need.

Jennifer Wilson
Office Operations Manager/Insurance Agent

Email Jennifer Ext. 102

I have been in the insurance industry for 22 years.

Being a Hickory native, I graduated from Fred T. Foard High School and attended Catawba Valley Community College.

I love building relationships with our members and helping them understand the insurance language.

Outside of the office, you will find me doing yard work, playing with my 2 grandchildren, or shopping.

Matthew Pitts
Commercial Insurance Specialist

Email Matthew Ext. 107

I have been in the insurance industry for 13 years.

I grew up in Conover, NC.

What I enjoy the most about my job is building relationships with business leaders in our community and servicing their insurance needs.

I love my Tar Heels! I love being outside in the summer and hitting the golf course. When I’m not at the office you can find me on the course or hanging out with my friends and family.

Fun fact, some people might say I’m the greatest karaoke singer of all time – specializing in 90’s R&B.

Johnny Buchanan
Life Associate Specialist

Email Johnny Ext. 108

I have been working with the industry since 2007, specializing in life insurance.

I was born in Bakersville, NC and raised in Morganton. I graduated from Salem High School in 1972.

What I enjoy the most about my job is helping others with their life insurance needs.

I enjoy the outdoors. My favorite past time is fishing. I love taking trips to Myrtle Beach. I always enjoy a relaxing weekend at home with family and friends.

Holly Queen
Insurance Agent – Personal Lines

Email Holly Ext. 103

I have worked in the insurance industry for 3 years but for the past 2 years, I have been with the Jeff Kincaid Insurance Group.  In my position, I am responsible for writing personal lines of business.  I have completed various continuing education courses to learn how to better meet our client’s needs and exceed their expectations.

I grew up in Valdese, NC and attended East Burke High School.  I also earned my associates degree from CVCC.

The insurance industry is about people and supports giving back to others in valuable ways.  I enjoy being able to help people and families plan for their future, protecting them from things that can occur.  I get to provide protection as it applies to their activities, assets, and possessions, things that are valuable and important to people.  Giving people a sense of security is very rewarding to me.

I enjoy spending time with my family.  I have an exceptionally large family that likes to come together quite often, and for every birthday, holiday, or random Thursday you can find all of us either grilling out or having dinner together at some restaurant.  I also have a 4 year old son that loves spending time and playing his cousins.  I am so grateful that he is able to grow up learning about the value of family and to know what it is like to be surrounded by loving and caring family.

When I’m not working you can bet that my son and I are finding something fun to do.  My son loves animals so we enjoy going to the Nature Center or the Aquarium.  During the summer we love going to Carowinds for the rides and the water park.  Floating the river or taking the boat out on the lake are some other fun weekend activities we enjoy in the summer.

Food is my guilty pleasure.  I love all kinds of different foods and I’m pretty much willing to try about anything.  I don’t mind driving an hour or 2 just to try a new place or find a new restaurant.  Spur of the moment adventures to new places make some of the best memories.

Michelle Morgan
Executive Assistant

Email Michelle Ext. 104

I started out with the agency as a Customer Service Representative. As the needs of the agency changed I became an Executive Assistant and bookkeeper to the Owner.

I was born in Martinsville, Va and spent most of my childhood in the mountains of Virginia. My father was relocated to Statesville, NC where I graduated from high school.

As Executive assistant, I am able to assist with all day to day operations of the Agencies.

I enjoy spending time with my husband and family as much as possible. I am the mother of two amazing children and four precious grandchildren. Being a Nana is my greatest accomplishment.

When I’m not at the office, I enjoy a day at the racetrack or at Music and Arts Festivals.

One thing I am very passionate about is The National Marrow Donor Program. One simple act can save a life.

Candace Pruett
Commercial Service Specialist

Email Candace Ext. 101

I started working in the insurance industry in 2018.

I grew up in Northeast Ohio and moved to North Carolina when I was 18. I’ve lived in the Hickory area ever since.

What I enjoy most about my job is getting to meet new people.

When I’m not in the office you can find me spending time with my family, watching tv and playing video games.

Fun fact about me: I have a Youtube channel with my friends where we discuss and encourage moms about the ups and downs that we face in our daily lives.


Wendell Fox
Commercial Specialist

Email Wendell

I started my career in 1985, licensed in all lines of insurance and received national recognition from several companies. I specialize in Commercial and Worker’s Compensation coverage.
I was born in North Carolina but grew up in Texas. I graduated from Baltimore School of the arts with a degree in fine arts.
What I love most about my job is having market knowledge and the ability to think outside of the box to solve problems.  I have a true understanding of insurance coverage and its cost.
I’m an avid golfer, licensed firearms dealer, and licensed contractor. I enjoy being the guy people call when they need something. I can pretty much do anything, I love the challenge of attempting something new.
On the weekends you will usually find me either working or golfing.
I’m a member of Catawba Valley Masonic Lodge #217, and help with many local charities.

Kat Riddle
Customer Service Representative

I am North Carolina born and raised. I have a degree in Photographic Technology from Catawba Valley Community College with 10 years of professional experience. I am also a skilled CNA and Medication Aide. I joined the insurance industry when I started working with Jeff Kincaid Insurance Group in 2019. When at the office, I’m always excited to greet people with a friendly smile and offer courteous assistance with their insurance needs.

Personally, I really enjoy nature and wildlife photography. I also like to bake and can make a mean homemade pineapple upside-down cake. Being a karaoke superstar is my hidden talent and one day I will steal Matt’s title. When I am not working I can be found at home or out and about with my dad. I have been his caregiver for 9 years since he had a stroke. I am a freelance advocate for disability and mental health and take pride in being empathetic towards others.

Anita Fox
Commercial Insurance CSR

Email Anita Ext. 403

I have 23 years of experience in Insurance.
I grew up in Morganton, went to UNC-G, married and then came home.
What I enjoy the most about my job is meeting the people who I have contact with.  Each person has a different place where they are coming from and a different end goal.  All of us want to be compliant with all forms of legalities
In my free time I enjoy weaving, spending time with family–both personal and Church, and outdoor activities.
My compassions include helping the less fortunate.  I work with The Meeting Place in Morganton and Oak Hill Elementary School, both through my local Church and independently.

Todd Sizemore
Associate Agent

Email Todd  Ext. 408

I’ve been in Insurance for 12 years. Originally from West Virginia and moved to Morganton 20 years ago.

I love helping people and providing a solution to their needs within the insurance industry.

I married my wife Kelly in 2006 and we have two sons, Hunter and Jackson.

I’m an outdoors guy and enjoy riding my horses and doing Western Pleasure shows. I love farming, hunting, and spending time on the lake with my family.

I am a member of Hopewell Baptist Church and Vice President of the Salem Athletic Foundation, member of the McDowell Saddle and Bridle Club and the Cattleman’s Association.

Kathie Greene
Insurance Agent/Customer Service Representative

Email Kathie  Ext. 401

I have been a licensed insurance agent since 2017.
I was born in Boone, NC but my parents actually lived in Mountain City, TN. Boone was the closest hospital. My mom moved to Caldwell County when I was 3 and that is where I reside now.
I really enjoy meeting new people and being able to help in their times of need. Also, making friends that become family in the workplace!
I love the time I get to spend with my grandson. Also, outdoor activities with my family are my favorite past time.
Weekends usually involve family and friends doing whatever comes up. We are usually spare of the moment type people… #noplans
I would have to say I am a shopaholic and love to treat myself every once and while to a pedi or hair salon visit…

Alesha Allen
Commercial Lines Manager

Shelby and Forest City
Email Alesha Ext. 106

I have been in the insurance industry for 9 years. I have a strong background in both the independent and exclusive channel.
I am a native of Cleveland County.
What I love most about my job is being able to help identify the needs of my clients and provide an effective solution.
I enjoy working with business owners and providing them with peace of mind knowing they have the correct coverage in place as their business grows and develops over the years.
When I am not working, I am out exploring nature with my husband and our two children.
I am active Chamber Ambassador for the Cleveland and Rutherford County chapters.

Kristen Hughes
Customer Service Representative

Email Kristen Ext. 304

I started with the Jeff Kincaid Insurance group in 2019.

I grew up in Cleveland County.

What I am most excited about working in this industry is meeting new customers.

What I enjoy most personally is spending time with my son.

While not at work you can find me spending time outside with my son and husband.

Jason Winn
Life & Financial Specialist

Shelby and Forest City
Email Jason 

I have been an insurance and financial services advocate for 20+ as an agent, registered representative, corporate employee, agency owner and consultant- contractor.
I’m passionate about helping business owners and individuals protect and grow their financial assets and having a great retirement journey.
I am a native and resident of Cleveland County with work experience in and throughout the southeast. My wife and I met at Gardner-Webb where we are alumni and fans.
What I love most about my job is being able to help our clients position themselves for success in life through proper insurance and financial products.
In my free time I can be found involved in church activities, outdoor adventures with family or traveling. I am passionate about my family and the memories we are building together.
I have a passion for helping others, whether missions work at church, Trail Life USA with my son or just getting away with family and friends.
I am an active Rotarian and volunteer with my church.

Alan Shuford
HR Manager

Shelby and Forest City
Email Alan

I have been an insurance agent since 1988.
I grew up in Shelby, North Carolina.
What I enjoy most about my job is helping protect the assets of my clients.
In my free time, I love to play golf but I enjoy being with my family the most.
My volunteer activities include working with the youth of the Western North Carolina Methodist Church. I am also very involved with the Kairos Prison Ministry at Alexander Correctional Institution in Taylorsville, NC.

Brandy Walker
Office Manager/Insurance Agent - Personal Lines

Forest City
Email Brandy Ext.202

I have been a licensed agent since 2004.
I grew up in Forest City and now reside in the small town of Ellenboro.
I love my UNC Tar Heels!
When I am not at work I am with my three children doing one of their many activities.

Kacie Ridings
Insurance Agent – Personal Lines

Forest City
Email Kacie Ext. 301

I have been in the insurance industry since 2012 and became licensed in 2014.

I was born in Conyers, GA but later moved to Shelby, NC, where my family is originally from. I attended Crest High School and Cleveland Community College.
I enjoy building relationships with my customers and for them to know and understand their policies. I hope all of my customers feel that they can come to me for any issue and we can resolve it. I love helping people and brightening their day. My coworkers also definitely make the work day go by! It’s great to work in an office with people that you truly enjoy their company.
I love to read and I love music. I LOVE LOVE LOVE makeup and all things girly. I adore animals. I have two fur babies: My dog Rico (German Shepard/Boxer) and a Black cat named Gabriella AKA Gabby Gabs. I’m a sap for all things babies. I love taking care of the kiddos.
When I’m not at work you can find me spending time with my family or my boyfriend. I love going out to new places and meeting new people, going to see new movies and hiking with my friends but my favorite hobby – NAPPING.

Mike Byrd
Insurance Agent

Email Mike

I have been a licensed agent for over 30 years.  I owned my own agency, Byrd Insurance Agency, Inc. for 23 years.

I grew up in Nebo, NC and graduated from Appalachian State University with a degree in Business Administration.

I enjoy being able to service our clients’ insurance needs and developing both business and personal relationships.

When not at work, I enjoy golfing and hunting.  Being outdoors is my occupational therapy.

My wife and I also enjoy visiting our 2 grandsons on the weekends.

Kimberly Buchholz
Office Manager/Insurance Agent

Email Kim Ext. 601

I have been in the insurance industry for 16 years and have been a licensed agent for 13 years.

I am originally from McDowell County but, recently moved to Burke County.  I have an associates degree in Accounting.

What I enjoy most about my job is meeting new people and helping them with their insurance needs.

I especially love spending time with my 4 grandkids as well as swimming, cruising, and reading.

Most weekends my husband and I enjoy entertaining the kiddos by the pool.

Tiffany Poteat
Business Development Manager

Morganton, Hickory, Marion, Forest City, and Shelby
Email Tiffany Ext. 407

I became a member of Jeff Kincaid’s Team in 2018. This is my first position in an insurance company as a Business Development Manager.
I have lived in Morganton since 1998. I graduated from East Carolina University with a BS degree in Interior Design and a Minor in Business Marketing.
What excites me most about my job is to be a part of the growth in business development and connecting with our communities.
In my free time, I love to kayak on the rivers and lakes in Western North Carolina…I am a river rat.
I also enjoy spending time with my family, listening to live music and eating out at new restaurants.
I am a volunteer with the Chamber of Commerce, Blue Ridge Healthcare Foundation and Western Piedmont Home Builders Association.